How are the products shipped?
Glutenfreeda’s Real Cookies are shipped frozen.  The cookies are boxed in Styrofoam containers with ice packs.  Currently, we are shipping Fed Ex 2 day air but we are in the process of investigating alternate shipping options and will post new options as they are available.

How will the products arrive?
The cookie dough may have thawed during shipping, but it should be cool to the touch upon arrival.  While receiving thawed cookie dough is normal, it is important that it be put in the freezer or refrigerator as soon as possible.  If there is a chance that you will not be home at the time of delivery, you may want to have it shipped to your place of work.  Glutenfreeda’s Real Cookies will not be responsible for products that have been neglected on your doorstep. 

Can I bake Real Cookies if they are frozen?
Real Cookies can be baked directly from the refrigerator or the freezer. If you choose to bake them directly from the freezer, allow an additional 2-3 minutes cooking time.

My cookies burned on the bottoms, what can I do?
If your cookies brown too quickly or burn on the bottoms, it is usually due to your baking sheet. Line your baking sheet with a silpat or parchment paper or use a heavier gauge baking sheet.

Is it safe to eat the cookie dough raw?
Our cookie dough is meant to be eaten after it has been properly baked.  The USDA does not recommend eating raw cookie dough because of the possibility of salmonella in uncooked eggs.  All of our products are made with pasteurized eggs to ensure the absence of salmonella at the time of manufacture.  But, once the dough has been thawed, there is always the possibility of contamination.  Please, treat raw cookie dough like you would any other perishable product, use your best judgment. .

How long will the cookie dough last?
If kept frozen, cookie dough will last for four months.  You may keep them in the refrigerator for 2 weeks without any loss in quality.  If the dough has been left in the refrigerator for a significant length of time, you may notice that the cookies might not spread as much.  

My cookies were left out overnight, are they ok to eat?
If you have accidentally left your box of cookie dough out overnight or longer, you may want to throw them out.  Even though we use pasteurized eggs, salmonella is possible if the cookie dough is not kept frozen or refrigerated.  Again, treat raw cookie dough like you would any other perishable product, use your best judgment.

I am allergic to nuts, which products may contain nuts?
Our Chocolate Minty Pythons are the only flavor that we currently process that does not contain nuts, however, all of our products may contain traces of nuts (including peanuts), as they are processed in the same facility.

Do you provide nutritional information?
Nutritional information is available on each cookie container and on this page.

Do you have plans for additional flavors?
Yes! We are working on additional flavors and will add them to our web site as soon as they become available.

I bought your cookies on line and the shipping charges make the cookies expensive. How can I get my local store to carry your products?
The best way to get your local store to carry our products is to click on the link, Get Your Store to Carry Real Cookies. Here, you can download a PDF, that you can give to your store manager. Store managers take customer requests very seriously.

We are also working very hard to get distribution through other channels.

I own a retail store, will you sell to me wholesale?
Yes, we do sell wholesale. If you are interested in Glutenfreeda’s Real Cookies for your store, please email Yvonne@glutenfreeda.com or call 360-378-3675.

Is there sales tax?
Sales tax is not collected on food items.